Concept demonstration
AI Customer Support Application
An illustrative support desk that classifies a request and drafts from approved text. The live demo uses predefined replies.
This page describes a design study SATHURIX can discuss with a client. It is not a completed customer deployment.
Project overview
Problem
A reply can leave the desk before anyone sees which approved note it came from.
Proposed solution
The study is the workflow around a support reply: receive, classify, read an approved note, and draft. The Experience Lab agent plays that workflow with sample questions. A model can be added later on a server, with the key kept off the browser.
How the study is framed
- 1.Start with approved answers for the questions you already get.
- 2.Show the source of a draft on the same screen.
- 3.Add a model only when the workflow is already clear.
Demonstration
The recording below is the existing demonstration. It stays on this page with the interactive simulation.
Demo mode does not call a language model. The queue, the steps, and the draft are text written in advance.
Where this could help
Support staff can see what was retrieved before a reply is sent.
Discuss this project
Tell us which part of this design study matches the site you operate. The conversation is about a possible build, not a system already running.
Discuss this project